Messaging
WhatsApp Business automation
Built directly against Meta's Cloud API. No Clickatell, no gateway markup — wired into the system you already run.
Your business is already on WhatsApp
WhatsApp is the default communication channel in South Africa, so the question is not whether you are on it. It is whether you are managing it by hand — someone on a phone, pasting the same message, missing follow-ups — or whether it is automated and wired into your actual workflow.
Why no gateway
Most South African businesses wanting WhatsApp automation get pointed at third-party gateways like Clickatell. They work, but they sit between you and Meta's API and charge per message, per month, per seat, on top of what Meta already charges.
I build directly against Meta's WhatsApp Cloud API — the same infrastructure those gateways resell — so you pay Meta's rates and nothing on top.
What it does in practice
The logic lives in your application and fires on your business events: a booking created, an order dispatched, an appointment approaching. Replies arrive through a webhook and can be handled programmatically, routed to a team inbox, or both, with the full message history attached to the client or patient record.
For the Hearts in Scrubs practice that means the system manages patient communication and the nurse reviews the thread when it matters, rather than managing a phone. The same shape works for booking confirmations, order status, staff scheduling, or lead follow-up.
Built with this
Live in production.
Hearts in Scrubs
Full clinical practice management for a wound care specialist — patient records, wound assessments, WhatsApp patient bot, AI clinical scribe, billing, and medical aid claims.
In production · heartsinscrubs.co.za
Nightingale Health
Complete practice management for wound care specialists. Patient records, clinical documentation, billing, and AI-assisted note-taking.
In production · nghealth.co.zaAlso available
Full-stack applications built to your exact requirements, in weeks rather than quarters. You own the code.
What I build Healthcare practice management softwarePurpose-built for South African healthcare providers. POPIA-compliant, Medikredit-integrated, and shaped around how clinicians actually work.
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